belonging
This is #4 in our 10-part collection on EX and CX Best Practices To build a truly connected organization, it’s essential to go beyond surface-level feedback and embrace the voices that make up your community—from ...
This is #3 in our 10-part collection on EX and CX Best Practices. Creating a sense of belonging is essential to building loyalty. When people feel they belong, they’re more engaged, committed, and willing to ...
Inclusion isn’t just a value — it’s a strategy for success. Customers and employees alike expect to feel seen, heard, and valued, and companies that fail to meet these expectations risk losing their trust. The ...
The following essay is adapted from a talk I gave at the YMCA of Greater Richmond 2023 DEI Symposium on May 19, 2023, and is part of my Sojourn, America series of stories and essays. ...
Human connection can be found in some of the most unexpected places. In December 1989, during my junior year in high school, I had the opportunity to travel to Moscow as part of a student ...
“Can you think of an experience when you felt unwelcome, or that you didn’t belong? What was the situation? What did you perceive the signals to be? How did that make you feel?” This is ...
