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How It Works

We deliver our services on a monthly basis, either through a defined project scope, or an ongoing engagement. Our services are flexible, fitting a range of customer needs and engagement durations. They are also scalable, enabling us to work with customers of different sizes — and with different budgets.


We bring people together in-person and online to help them craft personal stories about key events in their lives that relate to what you, our customer, want to learn more about. This experience fosters deeper individual and collective understanding of the underlying values and needs that shape your consumer or employee expectations and aspirations. We use machine learning technology and our diverse expertise to uncover actionable insights. You’ll have access to all submitted stories, videos from the in-person experiences, and reporting that clearly illustrates what we’re learning over time – and what to do about it.


We develop actionable ideas based on the insights we’ve uncovered, and we facilitate strategic planning sessions with your leadership team and key internal stakeholders. This experience establishes a shared Vision of Transformation, a Roadmap and Strategic Plan for organizational and/or brand growth. We continue to test these ideas and learn about their potential impact over time, refining the Roadmap and Strategy as we go. We develop and maintain the executional framework to ensure ongoing alignment and accountability. Our approach helps you make the vision (aspiration) a reality, but does so in a way that feels relevant and makes sense for your company, your organization and your brand (authenticity).


Changing your culture or making your brand relevant takes intention, discipline and effectiveness. Navigating to the Future You requires a steady hand on the rudder that can steer you around the internal and external pitfalls that so often short-circuit organizational and brand transformation initiatives. Our unique, multi-disciplinary approach blends human engagement and technology platforms to guide the implementation of your Innovation Roadmap over time. We engage your team at all levels: executive leadership, functional and initiative ownership, and those responsible for cross-functional execution. We’ll design, create and help you deliver the employee or customer experiences you need to achieve the kind of organizational culture and brand relevance you need to grow.

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