Those insights provided the springboard for our next session. With Envera Health, we brought together their executives, health system clients, and thought leaders from both inside and outside the industry. This was a community that was grounded in a shared desire to transform the healthcare experience. We also had them share their most memorable, personal stories of the patient experience in healthcare. Again, story sharing accelerated connections among the attendees. We added in what we had learned from Envera Health employees, discussions with thought leaders and design-thinking exercises. This process revealed more “truths” about what healthcare is like today and what it could be in the future.
So, what were the outcomes? The Envera Health team created authentically deeper relationships with each other, their clients as well as other community stakeholders. Participants left inspired and reinvigorated, with actionable ideas for steps they could take to make the change they want to see within their organizations. Envera Health identified concrete ideas for enhancements to their services, as well as a first-edition of the Truth Report. This is a tool that not only allows Envera Health to begin tracking the evolution of the patient experience, but it is a platform for further engagement with both current and prospective customers.
Insight. Ideas. Experience. Envera Health now has more tools for growth.
Truth Lab Webinar